Category Archives: Software

Internet Explorer as an FTP Client

There are several tweaks you can make to Internet Explorer that will make it more FTP-friendly. First, you can set up IE so that it can browse FTP directories, just as if they were folders in Windows Explorer:

1. Click Tools | Internet Options.
2. Click the Advanced tab.
3. Under Browsing, check the box labeled Enable Folder View For FTP Sites.

Next, if you’re on a computer that’s behind a firewall, you’ll need to set up IE to use passive FTP:

1. Click Tools | Internet Options.
2. Click the Advanced tab.
3. Under Browsing, check the box labeled Use Passive FTP.

To download a file from FTP use this URL:

ftp://whatever.com/

This will result in the user being prompted for a password. Once the user supplies the password, a directory comes up, and the user can drag and drop files to and from the FTP window. Contact your support representative for this password.

A good free FTP client is FileZilla at http://sourceforge.net/projects/filezilla.

Windows ME not Recommended For Business Use

Windows ME is not easy to work with because of how Microsoft took away functionality that is in all other versions of Windows. Support techs do not like working with Windows ME.

A quote from the following Microsoft link:
“Windows Me contains features designed specifically for home users, and
is not intended for deployment in environments containing Windows 2000
Server. The Windows 2000 [or Windows XP Pro] Professional operating system is designed for
business users, and contains more advanced client features related to
the Active Directory service.”

(Long URL follows)
http://support.microsoft.com/support/kb/articles/Q276/4/72.ASP?
LN=EN-US&SD=gn&FR=0&qry=active%20directory&rnk=1&
xsrc=DHCS_MSPSS_gn_SRCH&SPR=WINME

Please be aware of this if you are making any plans, in the near future, for upgrades to your workstation hardware/software.

Miscellaneous Novell 3, 4, 5 Tips

  • Novell has a feature that allows easy recovery of deleted files. However, if the deleted files are not cleaned up, you can end up with a drive that is full, even though it reports plenty of free space.At a workstation at DOS prompt type:

    PURGE /ALL to release all the disk space used by deleted files.

  • To determine amount of memory on server:type: MEMORY at server prompt and get RAM in KB’s.
  • Novell Remote Console: ALT+F2=get out of Remote Console via modem.ALT+F3 over modem =ALT+ESC at the server’s keyboard.

    Rconsole at START | Run.

  • To edit Autoexec.NCF at server: Load Install; go to startup, select Autoexec.ncf.
  • USE CD_ROM AT SERVER:
    Load CDROM
    List Devices
    [Put CD in drive]
    CD Mount # [the device number from list devices]
    CD Dismount # [when finished & then remove CD ROM]

GPF, Invalid Page Fault

Windows 95 and Windows 98 should clear out the c:\windows\temp\ directory when Windows installation programs install correctly, but they do not. This can lead to repeated GPFs, or Invalid Page Faults, when combined with severely fragmented hard drives. It is safe to delete any files or folders that do not have today’s date. Then power down, start > shut down > shut down, for 20 seconds, then power up. Windows NT/2000/XP isolate RAM from GPF issues, so DO NOT use this procedure on those operating systems.

Below is a method to add a batch file that will run whenever a PC especially prone to GPF’s is started.

Right click Windows taskbar.
Choose Start Menu Programs Tab.
Click Advanced Button.
In left explorer pane open up Programs, then open up StartUp.
In right pane, right-click to create a shortcut. NEW | SHORTCUT
In the command line browse to Deltree.exe:
C:\WINDOWS\COMMAND\DELTREE.EXE
Then add the following:
/y c:\windows\temp\
Click Next.
Name the Shortcut.
Click Next.
Click Finish.
Before close Windows Explorer:
Right_click on shortcut, left_click on Properties.
Choose the Program Tab, put check mark in Close on Exit.
Set Run Line to Minimized.
Click OK, then finished.

Then you can copy the batch file to the server and then copy it to C:\Programs\StartUp on all the other PC’s.

Full Command line:

C:\WINDOWS\COMMAND\DELTREE.EXE /y c:\windows\temp\

You can just cut and paste the line above into the START -> Run line, or open a DOS window and run it that way.

* If consistent and regular errors, Thorough Scandisk with automatically fix errors checked, then Defragment (ignore the program saying only 0% or whatever, go ahead and do it. On modern hard drives 1% can be over 100 MB on a 1 GB drive. For a 5 GB drive it is 500 MB (half a GB)!

Computer Solutions

Answers to common computer questions. I will post answers to some of the most common questions I have received as a computer support professional.

Any kind of problem solving, whether it is a mystery novel, crossword puzzle, or computer problem, they all involve starting with the simple and moving to the more complex. Think of this as “narrowing the focus”.

A good example is a puzzle. Most start with turning all the pieces picture side up, then trying to put the sides together. Then one finds objects to put together. This is why the sky is usually last, it is the biggest part, and it all looks the same. but by finding a cloud or area of similar color, the focus is narrowed and bit by bit the picture is completed.

This may help explain why when you talk to a computer professional that they ask you all the same questions you just answered, or just went through yourself. This is because they want to make sure they have covered all the bases. Quite often, a review of the basic questions will reveal that something very simple has been overlooked.

Once the quick and the simple tasks have been tried, one must exercise their patience and persevere until the problem is found. An experienced support person will have a lot more items to review before they enter new territory. You may think that when they talk to themselves and mutter in exasperation that it is time to panic. Unless your support person is running in circles yelling, “The sky is falling”, you know that they are not panicked. It is not time to panic until your technician panics. You may be worried and stressed over the situation, but a good support person will re-assure you and keep you informed of your options.

I am sharing here some useful information that may save you a service call, and unnecessary stress.