Category Archives: Network

Law Changes Daylight Saving Time – Takes Effect 2007

This year will be the first year for the new Daylight Saving Time
start and end dates to go into effect. Instead of starting the first
Sunday of April, it is now the second Sunday of March. It is March 11
this year. Instead of ending on the last Sunday of October, it now
ends the first Sunday of November. It is November 4 this year.

Microsoft is NOT providing patches for automatic updating of older
versions of Windows. Even Windows 2000 Pro and Server are too old for
this. Other Microsoft programs, such as older version of Outlook and Exchange are also affected. You will need to make sure that any Microsoft programs you use, that rely on dates are eligible for an update, or require more money for the latest version.

The law to change the start and end date of Daylight Saving Time was passed a couple of years ago. For the majority of computer users in the U.S. and Canada, this may be an inconvenience. If you have Windows 98, ME, or 2000, Microsoft will not provide an update for the automatic changing of your PCs clock on the new dates.

There are two options:

1.) Live with it and change the time manually. This is inconvenient if you have a lot of PCs and Servers to update. This can also lead to data issues. Some databases can have synchronization issues if the time on the PC and the time on the server are different. This will require diligence on the part of users.

2.) Use the Time Zone Edit utility provided by Microsoft, or use one the the available third party programs for correcting the Time Zone. NOTE: The tzedit.exe provided by MS does not work with Win9x. Here is the KB article with more information.

Internet Explorer as an FTP Client

There are several tweaks you can make to Internet Explorer that will make it more FTP-friendly. First, you can set up IE so that it can browse FTP directories, just as if they were folders in Windows Explorer:

1. Click Tools | Internet Options.
2. Click the Advanced tab.
3. Under Browsing, check the box labeled Enable Folder View For FTP Sites.

Next, if you’re on a computer that’s behind a firewall, you’ll need to set up IE to use passive FTP:

1. Click Tools | Internet Options.
2. Click the Advanced tab.
3. Under Browsing, check the box labeled Use Passive FTP.

To download a file from FTP use this URL:

ftp://whatever.com/

This will result in the user being prompted for a password. Once the user supplies the password, a directory comes up, and the user can drag and drop files to and from the FTP window. Contact your support representative for this password.

A good free FTP client is FileZilla at http://sourceforge.net/projects/filezilla.

Miscellaneous Novell 3, 4, 5 Tips

  • Novell has a feature that allows easy recovery of deleted files. However, if the deleted files are not cleaned up, you can end up with a drive that is full, even though it reports plenty of free space.At a workstation at DOS prompt type:

    PURGE /ALL to release all the disk space used by deleted files.

  • To determine amount of memory on server:type: MEMORY at server prompt and get RAM in KB’s.
  • Novell Remote Console: ALT+F2=get out of Remote Console via modem.ALT+F3 over modem =ALT+ESC at the server’s keyboard.

    Rconsole at START | Run.

  • To edit Autoexec.NCF at server: Load Install; go to startup, select Autoexec.ncf.
  • USE CD_ROM AT SERVER:
    Load CDROM
    List Devices
    [Put CD in drive]
    CD Mount # [the device number from list devices]
    CD Dismount # [when finished & then remove CD ROM]

Workstation Checklist

Workstation Information Checklist

Please fill out all of the information below for each workstation.

User: _______________________

Windows Version: ______________ (Right-click My Computer, Left-click Properties)

Service Pack: _________________

RAM: ___________ (Min. 128 MB)

CPU: ____________

NIC: ____________ 10 or 100 megabit?

Anti-Virus make _________________ Date of Last Full Scan: ___________

Anti-Virus Up To Date: ____________

Spyware Remover?: ________________ Date of Last Full Scan: ___________

Firewall?: _______________ Correctly configured?: ___________________

Date last Disk Cleanup: ___________________

Date last Defragment: ____________ (Win95 & 98 are especially sensitive to fragmentation.)

Computer Solutions

Answers to common computer questions. I will post answers to some of the most common questions I have received as a computer support professional.

Any kind of problem solving, whether it is a mystery novel, crossword puzzle, or computer problem, they all involve starting with the simple and moving to the more complex. Think of this as “narrowing the focus”.

A good example is a puzzle. Most start with turning all the pieces picture side up, then trying to put the sides together. Then one finds objects to put together. This is why the sky is usually last, it is the biggest part, and it all looks the same. but by finding a cloud or area of similar color, the focus is narrowed and bit by bit the picture is completed.

This may help explain why when you talk to a computer professional that they ask you all the same questions you just answered, or just went through yourself. This is because they want to make sure they have covered all the bases. Quite often, a review of the basic questions will reveal that something very simple has been overlooked.

Once the quick and the simple tasks have been tried, one must exercise their patience and persevere until the problem is found. An experienced support person will have a lot more items to review before they enter new territory. You may think that when they talk to themselves and mutter in exasperation that it is time to panic. Unless your support person is running in circles yelling, “The sky is falling”, you know that they are not panicked. It is not time to panic until your technician panics. You may be worried and stressed over the situation, but a good support person will re-assure you and keep you informed of your options.

I am sharing here some useful information that may save you a service call, and unnecessary stress.